Shipping Information

General Shipping

All products, including personalized ceramic mugs, Hawaiian shirts, jewelry dishes, leather belts, and shirts, are proudly printed in the United States by CustomPrintsMe, operated by Ideal Marketing LLC, located at 1201 Monte Diablo Ave, San Mateo, CA 94401.

Orders are printed and shipped Monday through Saturday.

Some items may ship separately.

When Will I Get My Order?

Processing time: 5–7 business days

Shipping time: 4–10 business days

Estimated delivery time: 9–17 business days (Processing + Shipping)

Please allow extra time during peak seasons or for custom/personalized items.

Postage & Packaging

Flat Rate: $29 USD (applies to all orders, regardless of destination)

Tracking Information

When available, we will send you a tracking number with your confirmation email so you can follow your shipment online. You can also track your order anytime via our Order Tracking Page.

Additional Shipping Notes

Orders with multiple items may be shipped separately.

Multiple orders placed on the same day cannot be combined.

We do not support shipping to multiple addresses within one order. Please place separate orders for different delivery addresses.

Shipping addresses cannot be changed once the order goes into processing.

Customs Charges & Delays

For international orders, import taxes, customs fees, and duties (if applicable) are the customer’s responsibility. These charges are determined by your country’s customs office. Customs-related delays may occur and are beyond our control. For more details, please contact your local customs authority.

Need Help?

If you have any questions or concerns:

Email us: support@customprintsme.com

Or visit: our Contact Us page