Payment Policy

Accepted Payment Methods

At CustomPrintsMe, operated by Ideal Marketing LLC, located at 1201 Monte Diablo Ave, San Mateo, CA 94401, we strive to make your shopping experience seamless and secure. We accept the following payment methods for all purchases of personalized ceramic mugs, Hawaiian shirts, jewelry dishes, leather belts, and shirts:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All payments must be made in US dollars (USD).

Payment Security

Your security is our priority. All transactions are processed through a secure payment gateway using Secure Socket Layer (SSL) technology and AES-256 encryption to protect your payment information. We comply with Payment Card Industry Data Security Standards (PCI-DSS) to ensure your credit card details are handled securely. We do not store your full credit card information on our servers.

Order Processing

Payment is required at the time of purchase. Your order will not enter processing until the payment has been successfully verified. If there is an issue with your payment, we will notify you via the email provided at checkout. Please ensure your billing information is accurate to avoid delays.

Declined Payments

If your payment is declined, please verify your payment details and ensure sufficient funds are available. You may also contact your bank or payment provider for further assistance. If the issue persists, please reach out to our customer service team at support@customprintsme.com. We reserve the right to cancel orders if payment cannot be processed after multiple attempts.

Pricing and Taxes

All product prices are listed in US dollars (USD) and are subject to change without notice. Applicable sales taxes will be calculated and added at checkout based on the shipping address. For international orders, customers are responsible for any import taxes, customs fees, or duties imposed by their country’s customs office.

Refunds

Refunds are processed in accordance with our Returns & Refunds Policy. Approved refunds will be issued to the original payment method within 3-5 business days after the return is received. Please note that it may take additional time for your bank or payment provider to post the refund to your account.

Need Help?

For any questions or concerns regarding payments, please contact us:

Email: support@customprintsme.com

Mail: Ideal Marketing LLC, 1201 Monte Diablo Ave, San Mateo, CA 94401

Or visit: our Contact Us page