Legal

Welcome to CustomPrintsMe, operated by Ideal Marketing LLC, located at 1201 Monte Diablo Ave, San Mateo, CA 94401. Please read the following terms and policies carefully before using our website.

1. Terms of Service

By using this site, you agree to our Terms of Service. You must not misuse our services or engage in any illegal activities. Orders may be canceled at our discretion. We reserve the right to change our terms at any time, and continued use of the site constitutes acceptance of any updates.

2. Privacy Policy

We respect your privacy. We collect information such as your name, address, and email to process orders and enhance your shopping experience. We do not sell your personal information to third parties. For more details, please review our Privacy Policy or contact us at support@customprintsme.com.

3. Shipping Policy

Processing Time: 5–7 business days

Shipping Time: 4–10 business days

Estimated Delivery: 9–17 business days total

Flat Shipping Rate: $29 USD for all orders, regardless of destination

Tracking information is provided when available. For full details, please review our Shipping Information page.

4. Return & Refund Policy

Returns are accepted within 30 days if the item is unused and in its original condition. Return shipping costs are not covered. Personalized items, such as ceramic mugs, Hawaiian shirts, jewelry dishes, leather belts, and shirts, are non-refundable unless faulty. To initiate a return, email us at support@customprintsme.com. For more information, see our Returns & Refunds Policy.

5. Payment Policy

All prices are in US dollars (USD). We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. Your bank may charge an international transaction fee depending on your location. Cash on delivery is not available. For more details, please review our Payment Policy.

6. DMCA Policy

We respect intellectual property rights and prohibit users from designing or selling merchandise that infringes on third-party copyrights, trademarks, or related rights. If you believe your intellectual property has been infringed, please follow the procedure outlined in our DMCA Policy to report it.

7. Contact Us

If you have any questions or concerns, please contact us:

Email: support@customprintsme.com

Mail: Ideal Marketing LLC, 1201 Monte Diablo Ave, San Mateo, CA 94401

Or visit: our Contact Us page